Shipping policy
Shipping Policy
At CREST CULTURE, we strive to ensure that every order is processed efficiently and delivered with care. Please review the information below to understand our shipping process and estimated timelines.
Order Processing
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Confirmed orders are generally packed and dispatched within 24–48 hours.
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Orders placed on weekends or public holidays will be processed on the next business day.
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Once your package is ready, it is handed over to our trusted logistics partners for delivery.
Delivery Estimates
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Most orders are delivered within 5–7 business days after dispatch.
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Shipments to remote or less accessible locations may require an additional 2–4 business days.
Please note that actual delivery times may vary depending on your location and courier operations.
Tracking Information
After your order has been shipped, you will receive a tracking link via SMS, email, or WhatsApp.
This tracking link allows you to monitor your shipment and stay updated on its delivery status.
Delivery Attempts & Return to Origin (RTO)
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Our courier partners will make up to three delivery attempts.
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If delivery cannot be completed due to customer unavailability or incorrect/incomplete address details, the shipment may be returned to us as Return to Origin (RTO).
To help ensure successful delivery, please verify your shipping address and contact information before placing your order.
Shipping Charges
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Shipping fees, where applicable, are determined based on your order value and delivery destination.
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Any Cash on Delivery (COD) charges will be displayed clearly during checkout before you place your order.
Unexpected Delays ❗
While we make every effort to deliver orders on time, delays may occasionally occur due to factors such as:
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Severe weather conditions
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Courier or transportation disruptions
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High demand during sales or festive seasons
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Incorrect or incomplete shipping details provided by the customer
We appreciate your understanding should such circumstances arise.
Customer Support
If you have any questions regarding shipping, order tracking, or delivery, please get in touch with us at: